The Donatello Doors Warranty
Donatello Doors Inc. hereby warrants its doors against manufacturing defects according to the following guidelines and time limits:
SStructural warranty has TEN YEARS.
Bearings, hinges and latches warranty – FIVE YEARS.
Finish warranty – FIVE YEARS.
Glass warranty – TWO YEARS.
We guarantee the quality of all our doors. If there is any quality issue, if we make an error in your order or there has been shipping damage, we will repair to new standard or replace everything at no charge to you.
Donatello Doors (Manufacturer) shall replace, or repair, at a place of its choosing, all defective products covered under this warranty. The warranty time limits shown above begin on the date of delivery. Warranty is void if door has not been properly installed in a building or if it is removed from its original installed location.
Warranty will transfer along with the ownership of the building.
Note that all products sold by Manufacturer are unique, hand crafted, works of art and, as such, may contain slight variations in form, functionality, and finish. Such variations are not considered defects and are not covered by warranty.
Finish is warranted against failure from normal wear and tear. All product finishes may age relative to exposure. Such aging is not considered a defect and is not covered by warranty. Doors may be cleaned with a mild soap and water mixture. Cleaning with harsh chemicals, including ammonia based products, (e.g. glass cleaner) may damage the finish. Damage from abrasion by feet, pets, debris or other objects, damage by corrosive or reactive chemicals, or if doors exceed the maximum temperature of 180ºF because of exposure to a heat source or direct sunlight, whether accidental or deliberate, is not covered by warranty.Should the factory finish be proven defective, we will, at our option, refinish the product or refund up to $500.00 to the current owner.
Manufacturer warrants glass from fogging as a result of normal use. Applying direct pressure of water from a hosepipe to your windows, will damage seals and void this part of the warranty. Scratches, breakage or other damage to glass, whether accidental or deliberate, is not covered by warranty.
Glass windows and steel doors exposed to below freezing temperatures may develop condensation on the interior of the door. Our Polar Shield insulation is the best available for steel doors, however condensation is also dependent on the humidity level inside the building and is not considered to be a defect.
Manufacturer assumes no liability for any labor charges regarding the installation, removal, or re-installation of doors. This warranty is strictly limited to the cost of repair or replacement of the products sold.
Locksets and other hardware manufactured by third party companies are not covered under this warranty but may be covered under the warranty’s of the third party companies involved.
THE WARRANTIES STATED HEREIN ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES (EXCEPT OF TITLE), EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MANUFACTURER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PARTY TO ASSUME FOR IT, ANY OTHER LIABILITY. IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGE.
I just have to write and say how impressed I am with the quality and craftsmanship of your home doors. We chose the Siena double entry door with transom and I can’t get over how beautiful it is and how solid it is in every way. I’m also thrilled that I was able to purchase this door at half the price I would have paid had I bought it elsewhere. Thank you for living up to your claims.
Dorothy Wannamaker, Pensylvania
As a contractor I’ve had the opportunity now to do business with Donatello Doors 3 times this year and I must say, they have provided top customer service and delivered premium quality products at a significant savings. In all cases, my client’s were thrilled with the finished product.
Peter Holder, Colorado
Living on top of a mountain in rural Idaho, I’ve had some challenges building my dream home. Donatello Doors, I have to say, is one of the few companies that did what they said they were going to do and didn’t keep revising their price – upward. Thanks for a great door at a great price.
Stan Livingston, Idaho
Mr. & Mrs. David Jensen
We had ordered a door with another online company and waited 8 weeks before we were informed that there had been an error in our paperwork and the door hadn’t even been ordered. We were furious and switched our purchase to Donatello Doors. There we were able to get confirmation every step of the way and our door was delivered in record time. I really appreciate the courtesy and care that your company demonstrated.
Mr. & Mrs. David Jensen, Florida
Mr. Henry Parker
It’s rare that you get such personalized service as I was afforded with Donatello Doors. I hesitated to buy home doors online, but I got far better customer service than I was able to get at my local big box retailer. I’ve had my door now for almost a year and I don’t know which pleases me more – how impressive it is or how much I saved by buying online.
Mr. Henry Parker, Arizona
I had been looking for new custom home doors for my vacation home up in Tahoe and the prices I’d been quoted were more than double what I ended up paying by buying online. I got the home doors I wanted (the Venezia pattern) faster than my local contractor would have been able to get the doors he was used to buying. I’m very satisfied with my purchase.
John Arnold, California
Ms. F. Nielson
I bought the Napoli door with side panels and I found the process amazingly simple. I was able to get all my questions answered and when the door was installed it was even more beautiful than the photos had led me to believe. I’m very happy I found your company.
Ms. F. Nielson, South Carolina
When we contacted Donatello Doors, they immediately responded and helped us through the process. We received the door on the date that they promised. The quality and workmanship of the door is great. The Contractor was able to install it and there were no dimension conflicts. We are very happy overall with the final product.
D&N Vanderkwaak - BC Canada
I just had my new Donatello door installed. This door is beyond my expectations. It’s absolutely beautiful. I can’t believe the difference it has made to the first impressions of our house. Well worth the wait. Thanks again for everything. Regards,
Lee Hansen, California
Our door has just been installed and we absolutely LOVE it. It certainly adds a beautiful accent to the front of our home!
Rhonda Miller, Tennessee
Our door just arrived and it is fabulous, absolutely outstanding I am so excited – it is just gorgeous. I can’t begin to rave about your company enough.
Tracy Brown, Texas
I would like to say we couldn’t have had a better experience than we had with Donatello Door Co. The doors were delivered on time and in great condition and they are beautiful. We had one small problem with one door and had to replace the glass. Your customer service handled the problem “immediately”. Wow were we surprised with the response we received. If we ever bought another special door we wouldn’t go any other place.
Jack Ilenstine, Indiana
Tony and Carmela Cuzzetto
We have nothing but praise for the product we purchased from you. Your professionalism with this product and service was exceptional from start to finish. Your instructions were very easy to understand and simple to install and level out the door.
Tony and Carmela Cuzzetto, BC Canada
Kristin Van Der Geest
Thank you so much. Your beautifully-crafted doors have completely transformed our house. It is the first thing people remark on when they visit. I would also like to have one installed on the back of our house.
Kristin Van Der Geest, Wisconsin
I wanted to tell you that my husband was duly impressed with our new doors and the quality of them. He even called your company to let you know how much we liked them. We were nervous ordering online for such a big purchase, but the doors are beautiful and well made.
Jennifer Langstaff , California
Brian & Melissa Gibbs
I want to thank you for your prompt return phone calls & email responses concerning our door’s delivery status. The door was delivered in a very timely matter as promised, even considering a delay with U.S. Customs. I appreciate you following up on a minor damaged part during the delivery, as well. We love our wrought iron door & it is always the focal point of the front of our house & quite the conversation piece, as well. Thank you for delivering a quality door at a fraction of the cost of local retailers.
Brian & Melissa Gibbs, Mississippi
Our door is great! Its made extremely well and it was very easy to install. Dealing with your customer service was also a pleasure. It was a great all around experience. Thanks,
Brian Durnin, Pensylvania
We love our Donatello door – it is beautiful and we get daily compliments on it.
Rita Bishop, Arkansas
SGT Dustin S. Frederick
I purchased an 8ft arched double door and the overall quality is like no other. I considered buying a similar door at lowes but it was the same price as the door I purchased from you and would require regular maintenance of the wood – this door is maintenance free. I love being able to open the glass to let the spring air flow in while still being able to lock my door to keep my kids safe. I could go on but the bottom line is I love my door.
SGT Dustin S. Frederick, Missouri
Creighton & Debbie Belt
We worked with Kirsten for several weeks designing a 12 foot high x 8 foot wide entry door system for the custom home we are building in New Orleans. The design & engineering team at Donatello doors was very helpful and professional. The quality of the door/workmanship is second to none. We have had several compliments on the door – and the house is still 4-5 months from being completed. Donatello Doors are highly dedicated professionals making sure you get the door you want, that you are completely happy with it, and you get it at a more than fair price. If you buy a door anywhere else, you’re making a mistake !!!
Creighton & Debbie Belt, Louisiana
When I began my search for a company to create the look of our custom iron front doors, I had no idea what type of company I would intrust my time and money with to complete my purchase. Thankfully, with the excellent communication via email and phone I received from Kirsten, our doors arrived on time, in excellent condition and were designed exactly how we wanted. Donatello Doors are an excellent company, providing high quality goods and services. They truly make for an excellent on line business experience.I can not thank you enough for your professionalism.
Vicky Sokol, Illinois
Christine & Gary Dowell
As the owner/builders of our home I can say your customer service was wonderful during the entire process. We love our door and your price was very reasonable. We show the door to everyone who stops by to see the house.
Christine & Gary Dowell, Virginia
Our door came yesterday and the installation was today. I literally can’t express how pleased I am with your product and service. Our door is simply incredible. It completes the look of our home and exudes elegance. The build quality is far above my expectation. It was much easier than expected to install. I wanted to pass this on to express my gratitude. Thanks for over-delivering, thanks for the excellent service and for an amazingly high quality product.
Tim Mistry, Michigan
My door was installed today. I can’t begin to explain to you the feeling I had when I drove up into my circular driveway, parked in front of the door, and just stared at it !! After I got over the Awe I backed up, got out of the car and stared a little more !! lol My door is beyond my wildest dreams, its gorgeous, elegant, impressive, and well made. I cannot thank you enough !
Anna Rumore, New York
THANK YOU SO MUCH for being the type of business committed to your clients enjoying a lifetime of satisfaction with your fine product!
Jason Barr, Missouri
I will have to admit that I was wary at first as buying an expensive door on-line, that you have not seen in person, is a somewhat of a leap of faith. However, The Donatello Doors website was much more detailed than the rest. More importantly, the Donattello team was great. They answered all my questions and worked carefully with me to help me craft my door. The door itself is great. It is a high quality, heavy door that looks just like the CAD drawings. Thank you Donatello!